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My AskAI

My AskAI

Automate support, elevate satisfaction

An AI Customer Support agent with human handover, trained on your company's information and integrated directly into your Intercom, Zendesk, HubSpot or our widget.
#18 in "Customer support
Price: Free + Paid

Desktop, Mobile

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Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding
Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding

Overview

My AskAI is a 24/7 AI customer support agent designed to seamlessly integrate with platforms like Intercom, Zendesk, and HubSpot. It efficiently resolves 79% of customer inquiries, significantly reducing support workload. Trained on your company’s specifics, it offers precise answers and directs complex issues to human teams. The AI not only handles queries and generates insights but also supports major integrations, including Slack and Teams. This tool enhances customer satisfaction, captures leads, and allows teams to focus on strategic growth, demonstrating its value in modern customer service solutions.

Use cases

  • Rapid Response to Customer Inquiries: My AskAI stands out for its ability to swiftly handle customer queries, offering immediate, accurate responses any time of day. This consistent availability boosts customer satisfaction by ensuring no question goes unanswered.
  • Support Load Reduction for Teams: My AskUAI acts as the first point of contact within customer service teams, tackling straightforward queries and leaving more complex issues for human agents. This not only streamlines workflow but also frees up team members to focus on tasks that require deeper engagement.
  • Effortless Compatibility with Existing Systems: Integrating seamlessly with platforms like Intercom, Zendesk, and HubSpot, My AskAI maintains a fluid integration within established support channels. This integration fosters an uninterrupted and familiar operational environment for managing customer relations.
  • Analyzing Trends in Customer Feedback: My AskAI also excels in aggregating and analyzing customer feedback, pinpointing prevalent issues and patterns. These insights are crucial for continuous improvement, guiding product enhancements and service upgrades to better meet customer needs.

FAQ

My AskAI is an AI customer support agent that integrates directly with platforms like Intercom, Zendesk, and HubSpot.

My AskAI is trained on your company’s data to answer customer questions and directs complex queries to human teams when needed.

Features include AI-driven responses, human handover, integration with chat services, and insights into common customer issues.

It automates responses to common queries, freeing up human agents to focus on more complex issues and improving overall efficiency.

You can integrate My AskAI into your existing customer support framework via its website or directly through your customer relationship management system.

Pricing & Discounts

My AskAI offers a range of subscription plans tailored to different needs and budgets, all currently available at 33% off for annual commitments. Here’s a quick comparison of what each plan includes:

PlanMonthly RateConversations/MonthAdditional ConversationsFeatures
Free$050N/AAdd 500 webpages, share a link to your agent
Essentials$19.99200N/AUnlimited webpages and documents, add to your site or integrate with your live chat provider
Pro$991,000$0.10 eachUnlimited webpages and documents, add to your site or integrate with your live chat provider, connect knowledge sources
EnterprisePrice on Asking (POA)Custom pricingN/AUnlimited assistants, custom integrations, tailored to high volume needs

This pricing structure allows businesses of all sizes to choose a plan that best fits their needs, whether they're just starting out or require extensive customer interaction capabilities.

Team

The My AskAI team is spearheaded by co-founders Alex Rainey and Mike Heap, who skillfully manage the technical and operational dimensions of the platform.

Alex Rainey, the CTO, oversees all technical aspects including AI engineering, product management, and platform development. He ensures that the AI models and platform enhancements meet user needs and maintain robust performance.

Mike Heap handles the non-technical side, managing finance, customer success, product design, and more. He integrates user feedback into product design and oversees testing, ensuring that each update meets quality standards.

Together, Alex and Mike combine their expertise to ensure My AskAI delivers a powerful and user-friendly experience.

person

Alex Rainey

Co-founder and CTO

person

Mike Heap

Co-founder and product manager

Daniil Bazylenko

Published by: Daniil Bazylenko

11 June 2024, 07:57PM

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