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Crisp MagicReply

Crisp MagicReply

Empower Service, Enhance Satisfaction: Multilingual AI at Work

Revolutionize customer support with AI: Personalized, multilingual assistance, seamless integration, boosting satisfaction and efficiency.
#2 in "Customer support
Price: Free + Paid

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Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding

Overview



Crisp MagicReply is a customer service AI assistant that enables teams to deliver personalized and trustworthy responses to their customers, leveraging the insights from past conversations. It's designed to be multilingual and multichannel, offering versatility in how it connects with users across different platforms and languages. One of the key advantages of MagicReply is its ease of integration, requiring no setup, which allows teams to start using the tool immediately without any installation hassle.

MagicReply comes with a comprehensive set of features including a website chat widget, chatbot functionality, CRM tools, a shared inbox, ticketing system, campaigns, a knowledge base, and a status page. These features are intended to provide a seamless customer service experience by ensuring fast, accurate responses and enabling smooth transitions between agents through conversation summarization and instant switching between audio and text messages.

A standout feature of MagicReply is its ability to control API uptime, ensuring a reliable user experience without interruptions. The tool is available in multiple languages, making it a global solution for customer support. Businesses can trial Crisp MagicReply for free for 14 days, with paid plans starting from €25 per month after the trial period.

Use cases

Crisp MagicReply offers a range of use cases designed to enhance customer service through AI-driven interactions. Here's an overview of how it can be applied across various customer support scenarios:

  1. Enhanced Customer Service: MagicReply empowers businesses to provide faster and more accurate responses, significantly improving customer satisfaction levels. By leveraging AI to deliver tailored responses based on past interactions, each customer feels valued and understood.

  2. Optimized Agent Performance: The tool boosts agent efficiency by providing quick access to concise conversation summaries and personalized response suggestions. This feature allows customer service agents to address inquiries more effectively, enhancing the overall service quality.

  3. Scalability of Customer Support: With MagicReply, organizations can scale their customer support capabilities without compromising on quality. The AI's multilingual and multichannel support caters to a diverse customer base, making it easier to manage increased volumes of interactions.

  4. Immediate Use and Diverse Functionality: Given its no-setup requirement, teams can swiftly adopt MagicReply, bypassing installation hassles. Its comprehensive features, including a chat widget, CRM, and knowledge base, address various customer service needs, offering a well-rounded solution.

  5. Personalized Service: Through AI, MagicReply delivers tailored responses, making each interaction feel customized and attentive. This personal touch enhances customer relationships and fosters loyalty.

  6. Global Versatility: Supporting multiple languages and channels, Crisp allows businesses to effectively serve a global customer base. This versatility ensures that businesses can communicate effectively with customers regardless of their preferred language or communication channel.

  7. Accessible Customer Support: Catering to customers who prefer different communication mediums, MagicReply seamlessly offers support through text or audio as needed, enhancing accessibility and ensuring that all customers receive the support they prefer.



FAQ

Crisp MagicReply is an artificial intelligence (AI) tool designed to enhance customer service. It operates alongside human agents to provide personalized and trustworthy answers based on past conversations. MagicReply is part of the Crisp customer support platform, which offers a range of tools including chat widgets, CRM, and a shared inbox for a comprehensive customer service solution​​​​.

MagicReply uses a proprietary AI model to analyze previous conversations and generate responses that are personalized for each customer. It helps in summarizing conversations for agent shift changes and can transcribe audio messages to text, facilitating faster and more efficient customer support​​​​​​.

Yes, Crisp MagicReply supports multiple languages, making it a versatile tool for businesses serving a global customer base. It ensures that customer support can be provided efficiently in various languages, enhancing the customer experience for a diverse audience​​​​.

Crisp and its features, including MagicReply, can be integrated with a variety of other tools and platforms. This allows businesses to create a seamless workflow between Crisp and other software they use, such as CRM systems, marketing tools, and more​​​​.

Crisp offers a freemium model, which includes access to some basic features of MagicReply as part of the free tier. For access to more advanced features, businesses can choose from several paid plans that Crisp offers​​​​.

To get started with Crisp MagicReply, you can sign up for a free trial on the Crisp website. This trial gives you access to the features of MagicReply and other Crisp tools, allowing you to evaluate its capabilities and see how it fits with your customer service needs. No setup or installations are required to begin using Crisp​​​​.

Crisp takes data privacy and security seriously and is committed to protecting the information of its users and their customers. The platform adheres to strict data protection policies and uses encryption and other security measures to safeguard data​​​​.

Pricing & Discounts



Crisp offers three main pricing plans with a 14-day free trial for each:

  • Basic (Free Forever). The Basic plan includes features like a website chat widget, shared inbox, and mobile applications for personal use or small businesses.
  • Pro (€25/month or €300/year). The Basic plan includes features like a website chat widget, shared inbox, and mobile applications for personal use or small businesses.
  • Unlimited (€95/month or €1140/year).The Unlimited plan is aimed at companies needing full features, including Aircall integration, MagicBrowse, and automated campaigns.



Team



The Crisp team is led by a dedicated group of professionals who strive to simplify and enhance customer service through their innovative software solutions. Here's a brief overview of the key members and their roles: Baptiste Jamin is the Co-Founder and CEO, responsible for guiding the strategic direction of the company. Valerian Saliou, Co-Founder and CTO, leads the technical development, focusing on the robustness and scalability of the Crisp platform. Antoine Goret oversees Marketing & Sales, driving the company's growth and customer acquisition strategies. Eliott Vincent, the Lead Software Engineer, spearheads the engineering efforts to ensure the platform's performance and reliability. Romain Thomas manages Sales & Partnerships, fostering relationships with key partners and clients to expand Crisp's reach. Clément Martin, Alexandre Mouriec, and Dinis are Software Engineers and a Plugins Engineer, respectively, contributing to the continuous improvement of the Crisp software. Camille Le Bruchec and Chris Vibert take on crucial roles in support management and technical support, ensuring customers receive timely and effective assistance. Myriam Amami as Office Manager, Léo Pereira as Content Manager, Saif Hafiani and Guillaume Robert in Design & Illustration, and Marc Bauer and Sébastien Vitard as iOS and Android Engineers, respectively, are integral to the operational and creative success of Crisp. The team is rounded out by members like Pedro, Lola, Angelique, Clark, Elia, and Ben, who provide technical and customer support, ensuring users have the best possible experience with Crisp products.

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Baptiste Jamin

Co-Founder and CEO

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Valerian Saliou

Co-Founder and CTO

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Antoine Goret

Marketing & Sales

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Eliott Vincent

Lead Software Engineer

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Romain Thomas



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Camille Le Bruchec

Support management and technical support

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