Desku

Desku is a versatile AI-powered tool designed to enhance customer support, especially tailored for E-commerce and SaaS sectors. Its primary aim is to automate and streamline various aspects of customer interactions through a web-based application. The platform is known for its features such as AI-driven chatbots, shared inboxes, and extensive integration capabilities, making it a robust solution for businesses aiming to improve their customer support efficiency and quality.

Desku offers a no-code chatbot builder called Deskubots, which allows businesses to create and customize chatbots for various purposes such as marketing, sales, data collection, and customer query resolution without the need for coding skills. This builder is designed with ease of use in mind, featuring a drag-and-drop interface that simplifies the chatbot creation process. It supports a variety of functionalities including instant messaging, carousels for product showcasing, forms for collecting customer details, and more, enabling businesses to enhance customer engagement and support.

Desku's AI capabilities include automating customer service interactions, managing support tickets, providing real-time chat support, and generating AI-based ticket summaries and suggestions. This not only helps in reducing the workload on customer support teams but also ensures faster and more efficient responses to customer inquiries. Additionally, Desku integrates with a wide range of tools and platforms, enhancing its utility by making it a central hub for customer support activities.

Desku AI, with its suite of AI-driven features, serves a wide range of use cases across different business sectors, especially in E-commerce and SaaS. Here are some practical applications of Desku AI that highlight its versatility and impact on improving customer support and business operations:

1. Automated Customer Service: Desku AI can handle routine customer inquiries automatically through its AI-driven chatbots, reducing the need for human intervention for common questions. This not only speeds up response times but also allows customer service teams to focus on more complex issues that require human attention.

2. Enhanced E-commerce Support: For E-commerce businesses, Desku AI can provide instant support to customers who are navigating through online stores. From product inquiries to assistance with the checkout process, Desku AI can guide customers through their shopping journey, leading to improved customer satisfaction and potentially higher conversion rates.

3. Efficient Ticket Management: By leveraging AI to summarize and categorize support tickets, Desku AI enables businesses to prioritize and address customer issues more efficiently. This feature ensures that urgent tickets are escalated promptly, and support teams can manage their workload more effectively.

4. Streamlined Workflow for SaaS Providers: SaaS companies can use Desku AI to provide round-the-clock support to their users. Whether it's troubleshooting, account management, or feature requests, Desku AI's chatbots can provide instant responses, improving user experience and customer retention.

5. Omnichannel Support Integration: Desku tegrates with various communication channels, including email, social media, and live chat, providing a unified view of customer interactions. This omnichannel approach ensures that no customer query goes unanswered, regardless of the platform they use to reach out.

6. Personalized Marketing and Sales Assistance: Desku AI can be utilized to engage with potential customers by providing personalized recommendations and offers through chat. This proactive engagement can help in lead generation and nurturing, ultimately driving sales and revenue growth.

7. Data Collection and Analysis: Through interactive forms and chatbots, Desku AI can collect valuable customer feedback and data. This information can be analyzed to derive insights about customer preferences and behavior, informing business strategies and product development.

Desku AI offers three main subscription plans tailored to meet the needs of different businesses, from startups to established enterprises. Each plan is designed with specific features to enhance customer support and streamline operations, offering flexibility and scalability for businesses of various sizes.

1. Startup Plan: This plan is priced at $9 per user per month with annual billing, or $14 per user per month with monthly billing. It's an excellent choice for new and small businesses, providing essential tools for effective customer interaction management. Features include unlimited tickets, five email inboxes, customer management, a knowledge base, five chatbots (with one custom option), 1,000 active chatbot users, live chat features, and basic integration capabilities including social media, Shopify, and WooCommerce integrations.

2. Team Plan: Aimed at growing businesses with larger teams, this plan costs $19 per user per month with annual billing or $29 per user per month for those preferring monthly payments. It builds upon the Startup Plan by offering unlimited tickets and email inboxes, enhanced customer management, an expanded knowledge base, five chatbots (all customizable), 2,000 active chatbot users, and additional integrations. It supports up to three Shopify and WooCommerce stores and includes comprehensive access to integrations like Google Analytics, Slack, Zapier, and more, making it perfect for businesses looking to manage multiple e-commerce platforms efficiently.

3. Business Plan: Designed for established businesses with high customer interaction volumes or advanced support needs, the Business Plan is available at $29 per user per month with annual billing or $39 per user per month on a monthly basis. It offers the most extensive set of features, including everything in the Team Plan plus ten custom chatbots, 3,000 active chatbot users, and advanced integrations including social media channels like Facebook and WhatsApp. This plan is best suited for businesses seeking the highest level of customer support tools and capabilities.

Each plan is structured to offer more as you move from Startup to Business tiers, with an emphasis on scalability, customizability, and integration options to cater to the diverse needs of businesses at different growth stages. Whether you're just starting out or running a large enterprise, Desku AI provides a range of options to help improve efficiency, enhance customer satisfaction, and support your business's growth.

Desku AI, known legally as Desku Inc., has had at least one funding round, identified as a Pre-Seed round. During this round, which was announced on February 1, 2023, Desku AI raised $120,000. The lead investor in this round was TinySeed, a remote accelerator that focuses on bootstrapped startups.