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Fini

Fini

Transform support with AI, chat smarter not harder

Instantly turn knowledge into 24/7 AI chat support, enhancing user experience across languages and platforms.
#14 in "Customer support
Price: Free + Paid

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Overview
Use cases
Features and Use Cases
Users & Stats
Pricing
FAQ
Pricing & discounts
UX/UI review
Video review
Reviews
Youtube reviews
Team
Founder interview
Funding
Overview
Use cases
Features and Use Cases
Users & Stats
Pricing
FAQ
Pricing & discounts
UX/UI review
Video review
Reviews
Youtube reviews
Team
Founder interview
Funding

Overview

Fini AI is an innovative tool designed to transform customer support by converting extensive knowledge bases into responsive AI chatbots. This platform allows for quick setup without any coding requirements, making it accessible to a wide range of users, from small businesses to large corporations. With its ability to resolve up to 70% of customer queries, Fini AI not only enhances productivity but also ensures that customer support is available 24/7. It integrates seamlessly with various platforms like Zendesk, Slack, Discord, and more, offering extensive compatibility and customization options to align the chatbot's tone, appearance, and functionality with the business's requirements.

Fini AI's main features include a zero-code setup, instant answers delivery, enhanced customization, and efficient learning, where the AI improves over time as it interacts with customers. The tool is designed to increase productivity, save costs by reducing the need for large customer support teams, and improve user retention through features like churn prediction.

Moreover, Fini AI supports deployment across multiple channels without writing any code, and it's capable of learning from feedback to improve its performance continually. The chatbot can be configured to respond in over 100 languages, and it integrates with popular communication platforms like Slack, Discord, Zendesk, and even email.

For businesses looking to enhance user engagement and retention, Fini AI offers a powerful solution through its AI chatbot tool. By leveraging AI to deliver personalized and timely customer support powered by their own knowledge base, companies can significantly improve the user experience, boost retention rates, and drive business growth. Fini AI is available on a freemium model, providing flexibility for businesses to start using its services without upfront costs.

Overall, Fini AI stands out as a comprehensive solution for businesses aiming to revolutionize their customer support with AI-driven tools. Its ease of deployment, powerful customization options, and robust learning capabilities make it a valuable asset for enhancing customer satisfaction and loyalty.

Use cases

Fini AI, as a versatile tool, can be applied in various scenarios to enhance customer interaction, streamline support processes, and improve overall user engagement. Here are some practical use cases for Fini AI:

1. Customer Support Automation

One of the primary uses of Fini AI is to automate customer support. By integrating Fini AI with a company's knowledge base, businesses can provide 24/7 support to their customers without the need for constant human intervention. This setup ensures instant responses to frequently asked questions, reducing wait times and improving customer satisfaction.

2. Churn Prediction and Prevention

Fini AI can analyze customer behavior and predict churn likelihood. By identifying users at risk of churning, businesses can proactively engage them with personalized offers or support to improve retention rates. This use case is particularly valuable for subscription-based services looking to maintain and grow their customer base.

3. Multi-channel Deployment

Fini AI supports deployment across various communication platforms such as email, Slack, Discord, and Zendesk without the need for coding. This flexibility allows businesses to engage with customers on their preferred platforms, ensuring a seamless support experience across different channels.

4. Personalization of Customer Experiences

The tool allows businesses to customize the chatbot’s tone, appearance, and responses to align with their brand identity. This level of customization ensures that interactions feel more personal and tailored to individual user preferences, enhancing the overall customer experience.

5. Efficient Onboarding and Activation

Fini AI can guide new users through the onboarding process, providing instant assistance and support. This application helps in quickly resolving any issues new users might face, thereby increasing the likelihood of activation and long-term engagement.

6. Learning and Improvement Over Time

Thanks to its ability to learn from interactions, Fini AI can continuously improve its responses over time. This feature ensures that the quality of support provided to customers gets better with each interaction, allowing businesses to scale their support efforts efficiently.

Users & Stats

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Users by Country

FAQ

Fini AI is an innovative tool designed to transform customer support through AI-powered chatbots. It allows businesses to convert their knowledge bases into responsive AI chat assistants, offering 24/7 support without the need for constant human intervention. Fini tegrates seamlessly with platforms like Zendesk, Slack, Discord, and more, providing instant solutions to customer queries.

Fini AI works by leveraging your existing knowledge base and company-specific data to train an AI chatbot. With a zero-code setup, it can integrate with your private data across platforms such as G-drive, Confluence, Notion, and Zendesk, delivering instant answers and personalized support to your customers.

Fini AI was co-founded by Deepak Singla and Hakim Khalafi in 2022. Both founders have a background in enhancing customer support through AI and automation from their time at Uber.

Fini AI is headquartered in San Francisco, California, though it was founded in Amsterdam, Netherlands, as indicated by discussions around its establishment and funding rounds.

Fini AI has raised over $10 million in funding, supported by notable investors such as Matrix Partners, Y Combinator, and angel investors from prominent companies like Uber, Intercom, Softbank, McKinsey, and Twitter.

Fini AI is versatile and can be beneficial across various industries including retail, healthcare, telecommunications, and any other sector that requires efficient, scalable customer support solutions.

Yes, Fini AI supports over 100 languages, allowing businesses to provide support to a global customer base without language barriers.

Yes, Fini AI boasts a zero-code setup, making it easy for businesses to integrate with their existing tools and platforms without any coding knowledge. It offers a user-friendly interface and seamless human routing in cases where human intervention is necessary.

Fini AI improves customer support by providing instant, 24/7 responses to customer inquiries, reducing wait times, and freeing up human customer support agents to handle more complex queries. Additionally, it personalizes user experiences and can predict and prevent customer churn by leveraging AI.

Getting started with Fini volves providing links to your knowledge base and integrating Fini AI with your preferred customer support platforms. The platform offers a straightforward setup process that can be completed in minutes, providing immediate improvements to your customer support capabilities.

Pricing & discounts

Fini AI offers three main subscription plans designed to cater to businesses of various sizes and needs. These plans range from a basic, cost-free option to a comprehensive, custom-priced package. Below is a comparison of what each plan includes:

FeatureStarter (Free)Growth ($0.096 per question)Advanced (Custom)
Monthly QuestionsUp to 25Up to 10kUnlimited + Volume discounts
PriceFree$0.096 per questionCustom (Minimum billing- $1,999 per month)
Bots DeployedUp to 3UnlimitedUnlimited
Languages Supported150+50+
DocumentationBasic reportingUp to 1000 docsUnlimited docs including internal password-protected docs
AI Model-Basic model- ChatGPT 3.5Premium models- GPT4 (up to 40% higher accuracy)
Response SpeedStandardStandard5x Faster responses
API Access-Available over APICustom Integrations (Intercom, Zendesk, Slack, Salesforce, Confluence etc.)
SupportEmail support-Dedicated support (shared Slack channel)
Additional FeaturesQ&A Interface--

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Team

The Fini AI team is led by co-founders Hakim Khalafi and Deepak Singla, who bring a wealth of experience and innovation to the company. Their journey began at Uber, where they played pivotal roles in revolutionizing customer support through ingenious ticket automation. Their vision for Fini AI was to create a platform that leverages the latest advancements in AI to resolve over 70% of support inquiries across channels and languages with minimal human effort.

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Hakim Khalafi

Co-Founder

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Deepak Singla

Co-Founder

Funding

Fini AI, a company founded in 2022 by experienced entrepreneurs and AI experts, has successfully raised over $10 million in funding. This significant financial milestone underscores the confidence investors have in Fini AI's mission and its potential to disrupt various industries with its innovative AI-powered customer support solutions. Headquartered in San Francisco, California, Fini AI leverages this funding to enhance its platform, expand its reach across different sectors such as retail, healthcare, and telecommunications, and continue its growth trajectory in the competitive AI landscape.

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