Unthread

Unthread is an AI-powered support tool that significantly enhances the efficiency of customer support teams within Slack. It transforms Slack into a dynamic support hub, automating ticket generation, and ensuring messages are prioritized and handled effectively. Key features include seamless Slack integration, automated message assignment, and AI-driven response suggestions. Unthread helps in categorizing support queries and offers integration capabilities with popular tools like Salesforce and Hubspot. This makes it ideal for businesses looking to streamline their support processes, improve response times, and maintain high customer service standards without overwhelming their support staff.

Unthread offers several practical use cases as an AI tool in customer support environments, particularly leveraging Slack's capabilities:

• Streamlined Ticket Management: Unthread converts incoming Slack messages into organized, prioritized tickets, helping teams manage customer requests efficiently.
• Automated Response Handling: The tool uses AI to categorize messages and suggest appropriate responses, which speeds up the support process and ensures consistent quality in customer interactions.
• Enhanced Team Collaboration: Within Slack, Unthread facilitates better collaboration among team members, allowing them to address and resolve issues more effectively together.
• Integration with Other Tools: It integrates smoothly with other software such as CRM systems, enhancing its utility by syncing customer data and support activities across platforms.
• Multilingual Support: For businesses operating globally, Unthread can handle customer interactions in multiple languages, broadening the reach of support services without additional resources.

These capabilities make Unthread a versatile tool for improving efficiency and effectiveness in customer support operations within Slack-enabled environments.

Unthread has developed a range of pricing structures designed to fit various team dimensions and requirements, all including a 14-day trial at no cost. Below is a breakdown of their subscription offerings:

These options are crafted to support a spectrum from smaller startups to larger corporations, aiming to boost their customer service effectiveness through streamlined Slack integrations.

Tom Bachant is the Co-Founder and CEO of Unthread, a company focused on enhancing customer support through AI-driven solutions within Slack. Bachant's background includes founding Dashride, a company that was later acquired by Cruise, reflecting his capability in leading and scaling tech startups. He is recognized as a Forbes 30 Under 30 recipient and actively promotes public transportation and sustainable city planning.



Tom Bachant

Co-Founder & CEO

Jake McCloskey serves as the Co-Founder and CTO of Unthread. His technical leadership is pivotal in developing Unthread's infrastructure, focusing on integrating real-time communication tools with robust AI functionalities. McCloskey's role involves steering the technological direction of Unthread to ensure it aligns with contemporary AI advancements and customer support trends. His background details and specific contributions to Unthread highlight his integral role in its technological advancements and strategic direction. Together, Bachant and McCloskey are driving Unthread towards a future where AI enhances every interaction within Slack channels, making customer support seamless and more efficient.



Jake McCloskey

Co-Founder & CTO

Unthread successfully secured a substantial investment of $500,000 in a single funding initiative, a Pre-Seed investment round, which took place on August 22, 2022. Y Combinator, a prominent startup incubator recognized for fostering early-stage startups, was the sole investor in this round. This injection of funds is pivotal for Unthread, as it aims to scale its operations and enhance its offerings in AI-driven customer support integrated within Slack. Receiving backing from an entity like Y Combinator not only infuses Unthread with necessary financial resources but also offers valuable industry connections, access to expert advice, and a gateway to a wider network of technology specialists and potential future investors. This strategic support is crucial as Unthread continues to evolve and carve out a niche in the competitive landscape of tech startups.