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Viable

Viable

Viable: Transforming Feedback into Growth. Your Data, Our Focus.

Viable transforms customer feedback into actionable insights, boosting satisfaction, reducing churn, and accelerating growth.
#34 in "Customer support
#166 in "Business
Price: Free + Paid

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Overview
Use cases
Features and Use Cases
Users & Stats
Pricing
FAQ
Pricing & discounts
UX/UI review
Video review
Reviews
Youtube reviews
Team
Founder interview
Funding
Overview
Use cases
Features and Use Cases
Users & Stats
Pricing
FAQ
Pricing & discounts
UX/UI review
Video review
Reviews
Youtube reviews
Team
Founder interview
Funding

Overview

Viable stands out as an innovative AI-driven solution for qualitative analysis, aiding businesses in extracting actionable insights from customer feedback data. Leveraging advanced generative analysis, it efficiently transforms unstructured qualitative data into clear recommendations, empowering companies to enhance metrics like NPS, mitigate churn, and propel growth.

At the core of Viable's effectiveness are its sophisticated natural language processing models, including proprietary ones and advanced models such as GPT-3 and GPT-4. These models excel in identifying key topics and themes from text data with unparalleled accuracy, going beyond surface-level analysis to offer tailored strategic recommendations aligned with each business's unique objectives.

The workflow with Viable follows a seamless three-step process. First, data is aggregated from diverse sources like Zendesk and Intercom into a unified platform. Then, Viable's AI models autonomously surface critical insights, eliminating manual effort while ensuring data security. Finally, these insights are translated into actionable steps to boost NPS, reduce churn, inform product decisions, and more.

Viable offers a range of valuable features and benefits, including customizable analysis tailored to individual business priorities, effortless integrations with various platforms, unlimited team access to foster a customer-centric culture, and dedicated support with onboarding assistance and access to live chat support.

In essence, Viable serves as a powerful ally for businesses seeking to derive meaningful insights from customer feedback data, enabling informed decision-making and driving tangible growth outcomes.

Use cases

Here are some simplified use cases for Viable as an AI tool:

  1. Improving Customer Satisfaction: Viable can help businesses understand customer feedback from various channels like emails, surveys, and social media. By analyzing this data, companies can identify common issues or concerns raised by customers and take proactive measures to address them. For example, if many customers are complaining about a particular feature of a product, Viable can highlight this trend, allowing the company to prioritize improvements and ultimately enhance customer satisfaction.
  2. Reducing Churn Rate: Viable can be instrumental in reducing customer churn by identifying patterns or trends that may indicate dissatisfaction or disengagement among customers. By analyzing feedback data, Viable can flag potential churn risks, enabling businesses to intervene with targeted retention strategies. For instance, if Viable detects a recurring complaint about poor customer service experiences, the company can focus on improving its support processes to retain more customers.
  3. Optimizing Product Development: Viable can provide valuable insights into customer preferences, pain points, and feature requests, which can inform product development decisions. By analyzing feedback data, businesses can identify the most requested features or improvements, prioritize development efforts accordingly, and ensure that new releases align with customer expectations. For example, if Viable highlights a high demand for a mobile app version of a software product, the company can allocate resources to develop and launch the app to meet customer needs.
  4. Enhancing Marketing Strategies: Viable can assist businesses in refining their marketing strategies by analyzing customer feedback related to brand perception, advertising campaigns, and product messaging. By identifying trends and sentiments in the feedback data, companies can gain valuable insights into what resonates with their target audience and adjust their marketing efforts accordingly. For instance, if Viable reveals that customers respond positively to a specific marketing message or campaign, the company can replicate its success in future campaigns to drive engagement and conversions.
  5. Informing Competitive Analysis: Viable can also be used to gather insights into competitors' strengths and weaknesses by analyzing customer feedback related to competing products or services. By comparing feedback data across different brands or products, businesses can identify areas where they excel or lag behind the competition and adjust their strategies accordingly. For example, if Viable highlights consistent praise for a competitor's user-friendly interface, the company can prioritize improvements to its own interface to remain competitive in the market.

Overall, Viable offers a versatile AI-powered solution that can be applied across various aspects of business operations to drive customer-centric decision-making and ultimately improve business outcomes.

Users & Stats

Website Traffic

Traffic Sources

Users by Country

FAQ

Viable is a software tool that uses artificial intelligence to help businesses analyze customer feedback data and derive actionable insights.

Viable can assist businesses in understanding customer sentiment, identifying trends and patterns in feedback data, improving customer satisfaction, reducing churn rate, optimizing product development, refining marketing strategies, and informing competitive analysis.

The founders of Viable are Daniel Erickson, who serves as the CEO, and Jeffrey Erickson, who is the Chief Product Officer (CPO).

Viable has received funding from 19 investors, including Beej Network, Day One Ventures, GTMFund, Merus Capital, and Samvit Ramadurgam. The latest funding round was a Seed round amounting to $5 million.

Viable offers three pricing plans: Startup, Growth, and Enterprise. The Startup and Growth plans have fixed monthly prices, while the Enterprise plan's pricing is customized based on the specific needs of each business.

All pricing plans include unlimited seats and data sources, hundreds of data integrations, dedicated onboarding, best-in-class email & live chat support, CSV file support, and data ingestion API access. The Enterprise plan offers additional features such as advanced API access, a dedicated support person, custom reports & measurement, and the ability to train AI with your data.

Viable takes data security seriously and ensures that customer data is handled with the utmost care. The platform complies with relevant data protection regulations and offers secure data storage and transmission protocols to safeguard customer information.

Yes, Viable can integrate with over a dozen platforms including Zendesk and Intercom. Additionally, data can be added via Zapier, CSV files, or API. The platform also offers two-way API integration to connect with existing workflows.

Viable offers dedicated onboarding assistance to help customers get started with the platform. Additionally, customers have access to best-in-class email and live chat support for any questions or issues they may encounter. Enterprise plans also include a dedicated account representative for personalized support.

Pricing & discounts

Startup ($600 /month)

  • Unlimited seats & data sources
  • Hundreds of data integrations
  • Dedicated onboarding
  • Best-in-class email & live chat support
  • CSV file support
  • Data ingestion API access

Growth ($1,000 /month)

  • Unlimited seats & data sources
  • Hundreds of data integrations
  • Dedicated onboarding
  • Best-in-class email & live chat support
  • CSV file support
  • Data ingestion API access

Enterprise (Custom)

  • Unlimited seats & data sources
  • Hundreds of data integrations
  • Dedicated onboarding
  • Best-in-class email & live chat support
  • CSV file support
  • Data ingestion API access
  • Advanced API access
  • Dedicated support person
  • Custom reports & measurement
  • Ability to train AI with your data

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Team

Viable's team comprises Daniel Erickson, who serves as the Founder and CEO, and Jeffrey Erickson, who holds the position of Founder and CPO (Chief Product Officer). As the CEO, Daniel Erickson is responsible for leading the overall direction and strategy of the company, while Jeffrey Erickson, as the CPO, oversees the development and enhancement of Viable's product offerings. Together, they bring a wealth of experience and expertise to the table, driving the vision and innovation behind Viable's AI-powered qualitative analysis software. With their leadership, Viable is well-positioned to continue delivering valuable solutions that help businesses unlock actionable insights from customer feedback data.

person

Daniel Erickson

Founder & CEO

person

Jeffrey Erickson

Founder & CPO

Funding

Viable has received funding from a total of 19 investors, including notable names like Beej Network, Day One Ventures, GTMFund, Merus Capital, and Samvit Ramadurgam. The most recent funding round amounted to $5 million and was categorized as a Seed round. This funding indicates strong investor interest and support in Viable's mission and potential for growth. With this financial backing, Viable is well-equipped to further develop its AI-powered qualitative analysis software and expand its reach to help more businesses derive valuable insights from customer feedback data.

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