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Watermelon AI

Watermelon AI

Streamline Your Service with Smart AI Chatbots

Automates customer queries and internal communications, enhancing efficiency and support availability around the clock.
#4 in "Customer support
Price: Free + Paid

Desktop, Mobile

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Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding
Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding

Overview

Watermelon AI is an innovative AI tool designed to transform customer service. It allows users to create a GPT-4o chatbot in minutes, scrape websites, and integrate various tools to streamline customer support tasks. The platform uses advanced AI to ensure every customer interaction is both efficient and precise. With Watermelon AI, businesses can enhance their customer service quality, leading to higher satisfaction and reduced workload. This tool is not just about technology; it's about redefining customer interactions to be more fulfilling and efficient, making every experience a positive one.

Use cases

  • Customer Support: Watermelon's AI chatbots can handle up to 96% of customer queries automatically, offering responses round-the-clock. This significantly frees up human agents to tackle more complex issues, enhancing overall customer service efficiency​​.

  • Sales and Marketing: The tool excels in automating lead generation processes, from qualifying leads to nurturing them until they are sales-ready. It can also handle bookings, schedule demos, and recommend products, thereby boosting conversion rates and ultimately increasing revenue​​.

  • Human Resources: In HR, Watermelon AI can streamline internal communications and assist in the recruitment process by automating responses to frequently asked questions and managing routine employee inquiries. This automation allows HR staff to focus on more strategic tasks​​.

  • Education and Healthcare: While specific applications in these fields were less detailed in the sources, the platform's versatility suggests it could support educational institutions and healthcare providers by automating administrative tasks and improving engagement through personalized communication​​.

FAQ

Watermelon AI is an AI tool that simplifies customer service by enabling businesses to create and manage chatbots. It integrates various customer service tools to streamline support tasks.

The tool automates up to 96% of customer queries, providing round-the-clock responses and freeing human agents for complex issues, thus enhancing overall service efficiency.

Yes, it automates lead generation processes, handles bookings, and offers product recommendations, which helps increase conversions and sales.

Watermelon AI is used for automating customer support, lead generation, and internal communications like HR tasks. It helps in handling customer queries efficiently and operates 24/7.

Watermelon AI was founded by Alexander Wijninga and Charl Haas in 2015.

Watermelon AI has raised €4 million over two funding rounds. The rounds were led by Watermelon Ventures, with the latest funding raised in 2019 during a Seed round.

Watermelon AI operates in 27 countries worldwide.

The mission is to develop the world's first autonomous customer service agent that can handle both customer interactions and internal processes efficiently.

Pricing & Discounts

Here's a comparison of the different subscription plans offered by Watermelon AI, focusing on their pricing and included features.

PlanPrice (Annual)Users IncludedChatbotsChannelsFeatures
Basic€99/month5NoneUnlimitedShared inbox, Live chat, Social media integrations
Premium€199/month101UnlimitedIncludes Basic features, GPT-4o Chatbot, Domain knowledge, Custom Instructions
Business€399/month153UnlimitedIncludes Premium features, Web/Doc Scraper, AI actions, Finetuning
Enterprise€1499/month2510UnlimitedIncludes Business features, Enterprise level onboarding, Customizable plan limits

Each plan is designed to cater to different business needs, from basic customer interaction capabilities to advanced AI-driven automation and integration. The Enterprise plan offers the most comprehensive features, suited for large-scale operations requiring extensive customization and support.

Team

Watermelon AI, founded by Alexander Wijninga and Charl Haas, began as a WhatsApp messaging platform that rapidly attracted hundreds of customers within its first six months. After an initial setback due to the absence of an official WhatsApp API, the company rebounded by acquiring itself back and shifting focus towards simplifying customer service management and enabling companies to create their own chatbots using generative AI.

Alexander Wijninga, as CEO, emphasizes entrepreneurship, generative AI, chatbots, and startups, while Charl Haas as COO combines his background in creativity and design with business growth, focusing on human-centered design and the user experience.

Their journey illustrates a dedication to innovation and resilience in the face of challenges, aiming to continuously improve and expand their offerings in the AI-powered customer service space.

person

Alexander Wijninga

CEO & Founder

person

Charl Haas

COO & Founder

Funding

Watermelon AI has secured a total of €4 million through two funding rounds. Their initial funding phase, a Pre-Seed round, occurred on January 2, 2017, raising €1.5 million. They followed up with a Seed round on the same date two years later, on January 2, 2019, which brought in €2.5 million. Watermelon Ventures was the lead investor in both rounds, and it is the sole investor noted in their funding history. This financial backing supports their development and expansion, focusing on creating autonomous AI agents for customer service.

Markus Ivakha

Published by: Markus Ivakha

11 June 2024, 07:57PM

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