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Yuma AI

Yuma AI

Automate with Ease, Elevate Your Support

Transforms Shopify support with AI, slashing response times & boosting satisfaction.
#9 in "Customer support
#13 in "E-commerce
Price: Free + Paid

Desktop, Mobile

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Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding
Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding

Overview

Yuma AI is an innovative platform aimed at transforming customer service for Shopify merchants by leveraging the power of artificial intelligence. The tool is designed to automate customer service tasks, thereby enhancing agent productivity, reducing operating costs, and ultimately improving customer satisfaction.

Developed by Silicon Valley veterans, Yuma AI stands out for its ability to bring the latest AI capabilities to merchants, enabling them to offer superior customer service. The company emphasizes the rapid evolution of AI in customer service, predicting significant transformations in this area over the next few years. With a mission focused on empowering both merchants and customer support agents, Yuma AI is backed by YCombinator, underscoring its credibility and innovative approach​  ​.

Yuma AI's platform offers several key features, including AI-powered customer service automation, which automates mundane tasks and empowers experts to focus on more complex issues. The tool is designed for scalability, allowing customer service operations to adjust as needed easily. By automating responses and actions, Yuma AI aids in reducing operating costs and enhancing customer satisfaction through quick, 24/7 responses. Moreover, it boasts a notable improvement in agent productivity and customer satisfaction, claiming a 32% increase in productivity and a 22% improvement in customer satisfaction scores​  ​.

The tool also shines in its ability to handle a high volume of customer inquiries efficiently. Yuma AI facilitates automated customer support through drafting responses, sending auto-replies, and conducting autonomous conversations. This is especially beneficial during peak traffic times, ensuring timely responses to routine inquiries and allowing human agents to focus on more nuanced or sensitive issues. Furthermore, Yuma AI seamlessly integrates with popular customer service platforms such as Zendesk, Gorgias, and Shopify, enhancing communication and workflow between different systems used within a customer service environment​  ​.

Yuma AI offers a comprehensive solution for Shopify merchants seeking to automate their customer service, reduce costs, and improve satisfaction. Its AI-driven approach not only streamlines operations but also ensures businesses can keep pace with the rapidly evolving landscape of customer service technology.

Use cases

Yuma AI, as an AI tool, has been designed to address several critical aspects of customer service and operational efficiency for Shopify merchants. Here are some key use cases highlighting how Yuma AI can be utilized:

1. Order and Payment Management

Yuma AI enables merchants to handle customer inquiries regarding orders efficiently. It can autonomously manage order edits or cancellations, providing a seamless experience for both the merchant and the customer. This capability ensures that issues related to orders and payments are resolved swiftly, enhancing customer satisfaction​  ​.

2. Subscription Management

The tool integrates with subscription services to autonomously manage subscription-related queries and adjustments. This means it can autonomously edit subscriptions as per customer requests, thereby reducing the manual effort required from the customer service team and improving the overall customer experience with subscription-based products or services​  ​.

3. Feedback and Reviews Management

Yuma AI can autonomously manage and respond to customer feedback on review platforms. It can also escalate critical reviews to managers, ensuring that negative feedback is addressed proactively and positively, thereby potentially turning dissatisfied customers into satisfied ones​  ​.

4. Post-Sales and Product Troubleshooting

For more complex post-purchase inquiries, especially those related to technical aspects of a product, Yuma AI can provide assistance. By handling technical inquiries autonomously, it helps to boost customer satisfaction and encourages repeat business by ensuring customers feel supported even after making a purchase​  ​.

5. Social Media Moderation

Yuma AI can manage interactions on social media platforms by providing automated replies to common questions and alerting the relevant team members about negative comments. This helps maintain a positive brand image online and ensures that customer inquiries on social media are addressed promptly​  ​.

6. Refunds, Returns, and Exchanges

The tool simplifies the process of guiding customers through refunds, returns, and exchanges. By providing clear, concise information and instructions, it helps streamline these processes, which can be pivotal in maintaining customer loyalty and trust in the brand​  ​.

7. High Volume Customer Inquiry Handling

Yuma AI is particularly beneficial during periods of high customer inquiry volume, such as sales or holiday seasons. By automating responses and managing routine inquiries, it helps ensure timely communication with customers, thus preventing potential dissatisfaction due to delayed responses​  ​.

8. Seamless Integration with Existing Platforms

For businesses already utilizing customer support platforms like Zendesk, Gorgias, or Shopify, Yuma AI offers native integration. This feature enhances existing workflows and allows for a more streamlined communication process between different systems, improving operational efficiency​  ​.

These use cases demonstrate Yuma AI's versatility in managing various aspects of customer service and operational tasks, making it a valuable tool for Shopify merchants aiming to improve their customer service efficiency and overall customer satisfaction.

FAQ

Yuma AI is an innovative platform designed to automate customer support for e-commerce businesses, with a particular focus on Shopify merchants. It leverages advanced artificial intelligence technologies to handle customer inquiries efficiently, aiming to improve the customer support experience and reduce the workload on human agents.

Yuma AI integrates directly with a business's existing help desk software. It uses large language models (LLMs) to understand customer inquiries and can autonomously resolve support tickets, including taking actions in external services. This allows for a high degree of automation in customer service tasks.

Yuma AI was founded by Guillaume Luccisano, who has a rich history of entrepreneurship and involvement in successful startups. Before Yuma AI, Luccisano co-founded companies such as Triplebyte and Socialcam, and he has been a participant in Y Combinator with his previous ventures.

As of its last update, Yuma AI has raised a total of $500,000 across two funding rounds. The most recent funding came from a Pre-Seed round led by Y Combinator. Other investors include Karman Ventures (formerly Moving Capital), Rebel Fund, and Pioneer Fund.

Many large Shopify merchants find customer support to be a significant burden, often viewed more as a necessary cost rather than a value-add service. Traditional automation solutions have fallen short of expectations, leaving merchants and customers alike frustrated. Yuma AI promises to fill this gap with more advanced AI technologies that can genuinely automate customer support tasks, reducing costs and improving customer satisfaction.

Yuma AI is designed to integrate with popular help desk software platforms, enhancing their capabilities with AI-driven support. While it focuses on Shopify merchants, its integration capabilities may extend to other platforms as well. For specific integration questions, contacting Yuma AI directly would be advisable.

Yuma AI differentiates itself by specifically targeting e-commerce businesses and addressing their unique challenges in customer support. It not only automates responses to inquiries but can also autonomously take actions related to orders, subscriptions, and more, offering a level of automation that goes beyond simple question-and-answer tasks.

Interested Shopify merchants or e-commerce businesses can visit Yuma AI's website to learn more about the platform, its features, and how to start a trial. Yuma AI offers a 7-day free trial with white-glove onboarding, providing an opportunity to experience its capabilities firsthand.

Yuma AI operates out of Singapore and San Francisco, reflecting a global approach to its business and the ability to serve e-commerce merchants worldwide.

Pricing & Discounts

Yuma AI offers a range of pricing plans tailored to accommodate the varying needs of Shopify merchants looking to automate their customer service. Here's a simplified breakdown of their subscription plans along with what's included in each:

Yuma AI Subscription Plans:

  1. Starter+ Plan:

    • Price: $239 per month (billed annually)
    • Included: 2,000 billable tickets per month, up to 15% of tickets fully autonomously automated, $12.8 per 100 tickets over quota, and $0.80 per extra automated ticket​  ​.
  2. Pro Plan:

    • Price: $439 per month (billed annually)
    • Included: 4,000 billable tickets per month, same quota for autonomous resolutions as Starter+, $12 per 100 tickets over quota, and $0.74 per extra automated ticket​  ​.
  3. Evolve Plan:

    • Price: $639 per month (billed annually)
    • Included: 6,000 billable tickets per month, again, same quota for autonomous resolutions, $11.2 per 100 tickets over quota, and $0.68 per extra automated ticket​  ​.
  4. Enterprise Plan:

    • Customization: Offers custom solutions for businesses with more than 6,000 billable tickets per month. The pricing, quotas, and overage costs are tailored according to specific business needs​  ​.

Features Across Plans:

  • All plans support integration with popular Helpdesks like Gorgias & Zendesk and are designed to serve e-commerce merchants by providing automated responses, drafting capabilities, summarization, translation, and many more features aimed at boosting productivity and customer satisfaction.
  • Multi-language support is offered across all plans, accommodating a global customer base.
  • Key features like ticket sentiment analysis, automation recommendations, and a productivity widget integrated into your helpdesk software are part of the custom offerings for each plan​  ​.

For a starting point, Techjockey lists a starter package priced at $39, emphasizing Yuma AI's affordability for smaller operations or those just beginning to explore AI-powered customer support solutions. This package focuses on Shopify products, content pages, macros, template responses, and provides direct chat support through Slack​  ​.

It's important to note that specific details, such as the exact features and capabilities of each plan, may require direct consultation with Yuma AI or visiting their official website to ensure the most accurate and up-to-date information.

Team

Yuma AI is the brainchild of Guillaume Luccisano, marking his third entrepreneurial venture into the startup world. Yuma AI, a part of the Y Combinator's W23 batch, signifies a leap towards automating customer support for e-commerce, specifically focusing on Shopify merchants. The inspiration behind Yuma AI came almost by accident when a hastily assembled prototype received an overwhelming response from Shopify merchants. This immediate demand highlighted a significant market need, prompting Luccisano to dive full-time into developing Yuma AI.

Guillaume Luccisano, with a rich background as a co-founder of Triplebyte and Socialcam, brings a wealth of experience to Yuma AI. His journey is notable for its successes, including Socialcam's acquisition by Autodesk and contributing to the early days of Twitch/Justin.tv. Beyond his entrepreneurial endeavors, Luccisano has been an active seed investor, supporting over 60 startups since 2012. His involvement with Y Combinator for the third time with Yuma AI underscores his belief in the transformative power of this accelerator program.

Yuma AI stands out by leveraging the latest advancements in Large Language Models (LLMs) to address a common pain point for large Shopify merchants: the cost and burden of customer support. The platform's ability to integrate directly with help desk software enables it to offer Auto-Pilot agents. These agents are not just about responding to customer inquiries but can fully resolve and handle support tickets, including taking actions in external services. This level of automation represents a new era of customer support, promising to relieve merchants of the traditionally manual and time-consuming aspects of customer service.

The team's vision is clear: transform customer support from a necessary cost into a streamlined, efficient process. By utilizing AI to automate responses and actions, Yuma AI aims to improve the customer service experience, making it faster and more efficient for both merchants and their customers. With a blend of AI technology and a keen understanding of the e-commerce landscape, Yuma AI is poised to make significant strides in the way online merchants manage their customer support.

person

Guillaume Luccisano

Founder & CEO

Funding

Yuma AI, an emerging player in the e-commerce support automation field, has successfully secured a total of $500,000 in funding across two investment rounds. This financial backing signifies a robust vote of confidence from the investment community in Yuma AI's mission and technology.

The company's latest financial boost came from a Pre-Seed round on April 5, 2023, led by Y Combinator, a well-known accelerator that has a history of supporting innovative startups. This round alone contributed the entire $500,000 to Yuma AI's funding. In addition to Y Combinator, Karman Ventures (formerly known as Moving Capital) along with Rebel Fund and Pioneer Fund, have also placed their trust in Yuma AI, supporting the company in its Seed round on March 1, 2023.

Yuma AI's ability to attract funding from these prominent investors underscores the potential seen in its AI-powered solution to transform customer support for Shopify merchants. By automating customer service, Yuma AI aims to significantly reduce the workload on human agents, improve efficiency, and enhance customer satisfaction across the board. This financial support plays a crucial role in enabling Yuma AI to further develop its technology, expand its reach, and refine its offerings to meet the growing needs of e-commerce businesses.

Daniil Bazylenko

Published by: Daniil Bazylenko

08 January 2024, 12:00AM

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