Chatbot for Human Resources: Top Three AI Tools to Supercharge the HR Role

The corporate world is making giant strides with the integration of artificial intelligence (AI). Gone are the days of repetitive manual, boring, and mundane methods of performing functions. All hands are on deck striving to be at the frontline of technology. Human resources (HR) are also aligning with the trends to enhance functions and productivity.

The increasing number of customers visiting your website necessitates an efficient communication system. Humans detest time wastage and being ignored. With the right chatbots, you can bypass the need to be online 24/7 responding to numerous individuals.

HR personnel face herculean roles like recruiting candidates and monitoring employees’ work processes. HR managers can depend on artificial intelligence to supercharge and improve every aspect of their work. From recruiting roles to employee engagement, AI-powered HR chatbots can accomplish these tasks efficiently.

What is an HR Chatbot?

Chatbots are artificial intelligence software designed to initiate instant human interaction on platforms. They use machine learning and natural language algorithms to think and respond similarly to humans. These AI-driven tools represent your brand and online presence, performing various activities based on their training and programming. They can find and analyze customers’ needs, increasing the workflow of HR managers by automating different tasks. Chatbots help with the employee onboarding process, and customer interactions, and guide them, significantly enhancing the efficiency and productivity of the HR department.

Drift

 Drift  is one of the OpenAI chatbots used by HR to interact and get to know employees. It enhances various aspects of the employee experience, such as providing instant query resolution and improving employee satisfaction. Drift welcomes visitors to your website and helps them navigate, making it a unique platform for B2B communication. It schedules meetings, increasing performance and productivity even when you’re not available.

Research has shown that Drift increased brand presence by 50%, client conversations by 85%, client sales actions by 20%, and Annual Recurring Revenue (ARR) by 18% for target accounts. The main purpose of Drift is to improve business and customer journeys, making them seamless.

Features of Drift

• Chatbots: Human-like tools that interact with customers on your behalf.
• 24/7 Virtual Assistant: Communicates with clients at any time.
• Collaboration: Integrates other apps to increase engagement.
• Customer Satisfaction: Uses instant messaging to make customers feel welcome and relaxed.
• Mobile Support: Allows you to access the platform on mobile phones.
• Videos: Includes videos to help customers find ideas of interest.
• Automated Sales Drive: Starts conversations with clients that can lead to sales decisions.

Benefits of Using Drift

• HR Bot: HR can use Drift to perform tasks like recruitment and answering queries, significantly enhancing employee satisfaction. Drift helps new employees adapt to the working environment after recruitment.
• Drive Clients to Action: Drift helps clients navigate your platform while analyzing their intent and interest. It builds influence and directs customer purchases, efficiently leading visitors to make positive market decisions, thereby increasing sales.
• Enhance Communication with Clients: Drift uses special Account-Based Marketing (ABM) alerts to inform you of new visitors. It welcomes visitors by starting an automatic conversation on the landing page. Drift distinguishes between new and returning customers, using the best approach for each.
• Uninterrupted Customer Support: The chatbot engages and informs customers instantly, analysing large queries and providing immediate information. It is available even during non-office hours.

Pricing

• Free Plan
• Premium: $2500 per month, paid annually. Includes all free features, instant messaging, personalized chatbot, meetings, interactive welcome page, instant notification, Intel, and 12/5 customer service.
• Advanced: Customized pricing. Includes all premium features, speedy action, two-variant testing, yearly sales user training, strategy consultation every three months, enhanced CSM, electronic batch recording every six months, 24/7 customer service, company engineers, and multiple language support.
• Enterprise: Customized pricing. Includes all advanced features, AI-engineered chatbots, a work platform, 24/7 customer support, flexible routers, company engineers, strategy consultation every month, electronic batch recording every three months, personalized role-based access control, and multiple language support.

Companies Using Drift for HR Professionals

• Salling Groups (Denmark)
• Formlabs (Denmark)
• Synoptik (USA)
• Erasmus Universiteit Rotterdam (Netherlands)
• Wall Street Journal (USA)
• ACTIVE Network (USA)

Botsify

 Botsify  is another  AI for HR  roles. It enhances collaboration among teams to improve performance and productivity by automating various HR operations such as onboarding, offboarding, absence and attendance tracking, leave management, recruitment, and employee inquiries. Botsify boosts company workflows by providing a white-label service, transforming the client sales journey by offering a seamless user interface. It allows human intervention when needed to improve efficiency.

Botsify creates chatbots that interact with users and automate customer service activities on various platforms. With its controllable chatbot, companies can build interactive forms without coding. Its multi-channel feature allows integration with apps like Shopify, WordPress, Facebook, and Instagram. Its ability to instantly translate over 100 languages will enhance your business globally.

Features of Botsify

• Controlled Chatbot: Allows interaction with text, emojis, or voice notes.
• App Integration: Works with apps like Shopify, WordPress, Facebook, and Instagram to increase work efficiency.
• Multilingual: Interacts and responds in various languages, putting clients at ease.
• Human Assistance: Provides a way to switch to human help using emails or notifications if needed.
• Interactive Platform: Engages with customers in a human-like manner, providing solutions and information.

Use Cases for Employee Engagement

Botsify uses AI and natural language processing to create chatbots that trigger lead generation and collect employee feedback. This enables employees to provide elaborate answers, unbiased honest feedback, and anonymous responses. It also integrates with apps like Google Sheets and Zapier to enhance workflow.

Pricing

• 14 Days Trial: Available for the free plan.
• Do it Yourself: $49 per month. Features include 2 chatbots, 5000 users per month, limitless stories, forms, media, interactions, message planning, and a month's chat history.
• Done for You: $149 per month. Features include 5 chatbots, limitless users, stories, conversations, media, message planning, 1000 free monthly chats on WhatsApp, access to all resources, and a quarter-month chat history.
• Enterprise: Customized pricing. Features include a customized chatbot, cloud license, support for all apps, limitless users, chatbots, stories, forms, and media.

Chatfuel

 Chatfuel  is an artificial intelligence  chatbot for HR  used to streamline interactions on digital platforms. It provides HR support by handling various HR-related tasks and inquiries efficiently, saving time and resources, and improving employee satisfaction. Built for WhatsApp API, it also integrates with platforms like Telegram, Facebook, and Line.

Chatfuel trains customers on its services and is a great tool for marketers, retailers, and business owners to enhance advertising and product awareness. It automates functions and improves client interactions, boosts lead generation, and provides tools to influence customers’ sales preferences.

Features

• Natural Language Processing: Enables the chatbot to converse with clients, understand their interests, and automate various HR tasks such as managing leave requests, tracking employee attendance, and providing payroll information.
• WhatsApp Integration: Connects with customers on their preferred app.
• Customer Service Provider: Uses chatbots to respond to customers’ queries and concerns.
• Multi-Channel Support: Enhances a unified brand message across various platforms like Instagram, Telegram, and WhatsApp. Integrates with other software to increase business awareness.
• Elevates Brand Awareness: Uses AI-driven chats to automate interactions that generate leads from customer engagement.
• Feedback Accessibility: Provides insights into customer feedback to improve services.
• Customer Persuasion: Helps influence customers’ buying preferences.
• Product Description: Suggests company products to influence customers’ sales choices.

Use Cases

Online business owners use Chatfuel to boost sales processes and customer engagement. Chatfuel can also automatically respond to employee queries, raise tickets, and resolve policy-related inquiries. Companies automate online communication through instant chats on Chatfuel. Sole proprietors use Chatfuel to advertise products with sales messages, especially on WhatsApp.

Pricing

• Free Plan: 14-day trial.
• Start Plan: $17 monthly. Includes 2 chatbots, 2000 messages monthly, 100 web pages, content upload, and 5 files.
• Pro Plan: $47 monthly. Includes 5 chatbots, 6000 responses monthly, 250 web pages, content upload, and 25 files.
• Enterprise Plan: $97 monthly. Includes 10 chatbots, 15000 responses monthly, 100 files, content upload, and premium support.
• Unlimited Plan: $397 monthly. Includes 50 chatbots, 40000 responses monthly, 500 files, 10000 web pages, and premium support.

A chatbot for human resources promotes client communication and engagement. It also enhances digital business strategies and marketing. HR managers can use  AI for HR  to navigate their work processes by responding to employees with automated messages and monitoring performance. Maximize these tools to boost your workflow and increase productivity.