AI-powered Estonian QA startup Klaus was acquired by Zendesk
1 mins
Published by: Alina Chernomorets
16 February 2024, 11:04AM
Estonian startup Klaus, founded in 2019, has been acquired by Zendesk, a global platform, with the acquisition amount undisclosed.
Zendesk's previous acquisition of Tymeshift contributed to its product expansion amid a period of increased tech M&A activity.
Klaus raised $19.3 million from investors including Global Founders Capital, Acton Capital, Icebreaker.vc, and Creandum.
Zendesk's Chief Technology Officer, Adrian McDermott, emphasized the value of AI-powered automated quality assurance by adding Klaus to their WEM portfolio.
Klaus, initially assisting customer service agents, evolved into a comprehensive AI-powered quality assurance platform, highlighting its role in meeting rising customer expectations.
Estonian startup Klaus, founded in 2019 to assist customer service agents, has been acquired by global platform Zendesk for an undisclosed sum.
Zendesk's acquisition of Tymeshift last year also contributed to its product expansion amid a wave of tech M&A driven by market conditions.
Klaus had secured $19.3 million from investors including Global Founders Capital, Acton Capital, Icebreaker.vc, and Creandum.
With Klaus as part of our WEM portfolio, we can empower businesses with the best AI-powered automated quality assurance in the market.
Zendesk's Chief Technology Officer, Adrian McDermott, highlighted the addition of Klaus to their WEM portfolio, emphasizing the value of AI-powered automated quality assurance for businesses.
Kair Käsper, Klaus's co-founder, emphasized the role of AI-powered QA in meeting rising customer expectations amid increasing engagement speed.
Originally focused on aiding customer service agents, Klaus evolved into a comprehensive quality assurance platform leveraging AI.
Co-founders Kair Käsper and Martin Kõiva transitioned from roles at Estonian unicorn Pipedrive to launch Klaus, initially targeting support teams with a conversation review and QA tool.
After attracting clients like Automattic, Wistia, and Soundcloud, Klaus secured $1.9 million in seed funding led by Creandum.
In 2022, Klaus closed a €12 million Series A equity round led by Acton Capital, further advancing its AI-driven capabilities in tasks like comment categorization, conversation sorting, and sentiment analysis.
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