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Inbenta

Inbenta

Unlocking conversations, empowering solutions

Elevate customer experience with AI-driven chatbots, intuitive search, and knowledge management, all in one place.
#1 in "Customer support
Price: Paid

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Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding

Overview

Inbenta is a tool that helps businesses interact with their customers and manage information efficiently. It uses advanced technology to understand and process human language, making it easier for companies to provide quick and accurate answers to customer queries. The tool is designed to work in various areas, including helping customers find what they're looking for on a company's website, assisting in online shopping, managing chat conversations, handling support requests, and organizing knowledge.

The technology behind Inbenta includes a form of artificial intelligence that focuses on understanding the way humans naturally speak or type their questions. This means that when a customer asks a question, Inbenta can figure out what they're really looking for, even if they don't use specific keywords or phrases. This is especially helpful in chatbots and support systems, where being able to understand and respond to a wide range of queries accurately is crucial for providing good customer service.

Furthermore, Inbenta isn't just about answering questions. It can also help companies manage their support tickets more effectively and keep their knowledge bases up-to-date. This not only improves the customer experience by providing them with the right information at the right time but also helps businesses operate more efficiently by automating tasks that would otherwise require human intervention.

Inbenta offers a suite of tools that leverage natural language understanding to improve customer interactions and information management. Its ability to process and understand human language makes it a valuable asset for businesses looking to enhance their customer service and streamline their operations.

Use cases

Inbenta's technology finds application in various areas, catering to different needs of businesses by enhancing customer engagement and streamlining operations. Here are some use cases:

  1. Customer Support Enhancement: Inbenta helps businesses improve their customer support by automating responses to common queries. This reduces the workload on human agents and speeds up response times, leading to higher customer satisfaction.

  2. E-commerce Search: For online stores, Inbenta can improve the shopping experience by making product searches more intuitive and efficient. Customers can find what they're looking for faster, which can lead to increased sales and lower bounce rates.

  3. Knowledge Management: The tool assists in organizing and accessing company knowledge. This is useful not only for customer support teams to provide accurate information but also for internal purposes, helping employees find the information they need quickly.

  4. Chatbots: Inbenta powers chatbots that can engage with customers in a natural, conversational manner. These chatbots can handle a variety of tasks, from answering FAQs to guiding users through complex processes, without needing direct human intervention.

  5. Employee Engagement: Beyond customer interactions, Inbenta can also be used internally within organizations to support employee queries and tasks, enhancing the overall efficiency of operations.

  6. Marketing Insights: Gathering and analyzing customer data allows businesses to tailor their marketing strategies more effectively. Inbenta can provide insights into customer behavior and preferences, helping companies to target their marketing efforts more accurately.

  7. IT Helpdesk: Inbenta can streamline IT support by providing immediate responses to common IT-related queries and issues, reducing downtime and improving productivity.

These use cases illustrate the versatility of Inbenta as a tool that not only improves customer interactions but also supports internal operations, making it a comprehensive solution for businesses looking to leverage technology to enhance efficiency and customer satisfaction.

FAQ

Inbenta is a technology company that specializes in natural language processing and artificial intelligence to provide better customer engagement and information management solutions. Its tools include chatbots, e-commerce search enhancements, and knowledge management systems designed to understand human language and improve customer service efficiency.

Inbenta uses advanced natural language processing to understand the intent behind customers' queries, allowing it to provide accurate and relevant responses. This technology powers various services, including chatbots, search functions on e-commerce sites, and internal knowledge bases, to facilitate easier and more intuitive user interactions.

Inbenta is used in customer support automation, e-commerce search optimization, internal knowledge management, chatbot deployment, employee engagement, marketing insights, and IT helpdesk automation. Its applications span improving customer experience, enhancing operational efficiency, and providing valuable business insights.

Inbenta offers custom pricing plans based on the specific needs and requirements of each business. Interested parties need to contact Inbenta directly to receive detailed pricing information, as it doesn't provide fixed subscription tiers or prices publicly.

Yes, Inbenta has raised $63.3 million across 5 funding rounds, with the latest funding being a Venture - Series Unknown round on January 11, 2023. The company has received investment from 7 investors, including Tritium Partners and AC Ventures.

The leadership team at Inbenta includes CEO Melissa Solis and key executives like Merlin Bise (CTO), Dave Foster (CFO), Melissa Monk (COO), and Adam Rivera (CLO). This team brings a diverse range of experiences from various industries, contributing to Inbenta's success and innovation.

As of the latest available information, Inbenta does not offer a free plan or trial. Their services are tailored to the specific needs of businesses, and pricing is based on a custom quotation.

Pricing & Discounts

Inbenta offers customized pricing plans for its services, meaning the cost is tailored to the specific needs and requirements of each business. Their services include features like content management, document management, collaboration tools, self-learning capabilities, and full text search. Since Inbenta's pricing is quotation-based, interested businesses need to contact Inbenta directly to get detailed pricing information specific to their situation.

Team

Inbenta's leadership team is comprised of individuals with a broad range of experiences across various industries, including telecommunications, software development, academia, and accounting. The team has benefited from education at prestigious institutions such as the Universitat Politècnica de Catalunya, Harvard Business School, and Audencia. The current CEO of Inbenta is Melissa Solis, and the executive team includes key figures like Dave Foster (Chief Financial Officer), Melissa Monk (Chief Operations Officer), and Adam Rivera (Chief Legal Officer), among others. This diverse team brings a wealth of knowledge and expertise to the company, driving Inbenta's mission to optimize customer experiences through conversational AI and advanced search technologies​  ​​  ​​  ​.

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      David Foster  

Chief Financial Officer

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Melissa Solis  

CEO

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Brett P.

Chief Revenue Officer

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Melissa M. Monk

Global Chief Commercial Officer

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Adam Rivera

Chief Legal Officer

Funding

Inbenta has successfully raised $63.3 million across 5 funding rounds, with the latest funding occurring on January 11, 2023, in a Venture - Series Unknown round. The company has attracted investment from a total of 7 investors, with Tritium Partners and AC Ventures being among the most recent backers. Additionally, Inbenta made a strategic move by acquiring Horizn on August 15, 2023, further expanding its capabilities and market presence​  ​.

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