Klarna streamlines customer service with generative AI assistant

1 mins

AI FOR Customer support

20 March 2024, 04:20PM

In BriefKlarna's AI customer assistant, powered by OpenAI, streamlines customer service in its app across 23 markets.
The AI handles tasks like multilingual support, refunds, and payment-related issues, offering real-time updates and explanations of spending limits.
Performance metrics show significant improvements in customer satisfaction and efficiency, with the AI handling millions of conversations.
Klarna plans to introduce more features to enhance customer experiences further.
CEO Sebastian Siemiatkowski highlights AI's positive impact but stresses the need for careful consideration in its implementation, while COO of OpenAI, Brad Lightcap, commends Klarna's leadership in AI adoption.

Klarna streamlines customer service with generative AI assistantKlarna's AI customer assistant, powered by OpenAI, shows promising results in streamlining customer service.
The AI tool, available in the Klarna app across 23 markets, handles tasks like multilingual customer support, refunds, and payment-related issues.
Key features include real-time updates on balances, explanations of spending limits, and automated management of various transactions.
Performance metrics reveal significant improvements in customer satisfaction and efficiency, with the AI handling millions of conversations and equivalent work of hundreds of agents.
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Klarna is at the very forefront among our partners in AI adoption and practical application. Together we are unlocking the vast potential for AI to boost productivity and improve our day-to-day lives.
Brad Lightcap
Klarna plans to introduce more features soon, aiming to enhance customer experiences further.
CEO Sebastian Siemiatkowski highlights the positive impact of AI but emphasizes the need for careful consideration in its implementation.
COO of OpenAI, Brad Lightcap, praises Klarna's leadership in adopting and applying AI for practical solutions.
Klarna has recently introduced other innovations, including digital verification, monthly subscriptions, AI-based shopping tools, and sustainability initiatives.