Interviews

Coming soon

Guides

Coming soon

Market insights

Coming soon

Search

Personalize

Context

Context

Empower Your Docs, Enlighten Your Support with Context!

Context AI transforms your documentation into smart support bots, providing instant help and enhancing customer satisfaction.
#35 in "Customer support
Price: Free + Paid

Desktop

Visit website
0%
Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding
Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding

Overview

Context is an innovative AI tool designed to revolutionize your product documentation and customer support experience. By harnessing the power of AI, Context seamlessly integrates with your existing knowledge base, transforming it into a 24/7 tech support bot.

With Context, you can provide your customers with smart, automated, and precise responses, minimizing the need for human intervention. This ensures that your customers receive quick and accurate assistance, regardless of the time or platform they're using.

Furthermore, Context automates replies to frequently asked questions, freeing up your team to focus on addressing unique customer inquiries. By analyzing real user queries, Context helps you gain valuable insights to enhance both your product and its accompanying documentation.

You can easily import your documentation from various sources such as websites, PDFs, GitHub repos, and YouTube videos, ensuring a seamless integration of all your content. Additionally, Context offers flexibility in installation, allowing you to deploy bots wherever your customers are – whether it's on your website, app, Slack, or Discord.

With Context, you can provide 24/7 automated tech support, track queries, assess feedback, and refine documentation based on insights gained from user interactions. By leveraging the power of AI, Context empowers you to deliver superior customer support, driving satisfaction and loyalty among your customer base.

Use cases

Here are some use cases for Context as an AI tool:

  1. Efficient Customer Support: Context can be utilized to streamline customer support processes by providing instant responses to frequently asked questions. This reduces the workload on support teams and ensures customers receive timely assistance.
  2. 24/7 Availability: With Context, businesses can offer round-the-clock support to their customers. Whether it's late at night or during weekends, customers can access helpful information and guidance without having to wait for human assistance.
  3. Improved Documentation: By analyzing user queries, Context helps businesses identify areas where their documentation may be lacking or unclear. This feedback can be used to improve existing documentation, making it more comprehensive and user-friendly.
  4. Multi-channel Support: Context can be deployed across various channels including websites, apps, and messaging platforms like Slack or Discord. This ensures that customers can access support wherever they are, enhancing convenience and accessibility.
  5. Scalable Support: As businesses grow and acquire more customers, the demand for support also increases. Context allows businesses to scale their support operations without significantly increasing costs, as the AI can handle a large volume of inquiries efficiently.
  6. Product Training and Onboarding: Context can be leveraged to provide product training and onboarding assistance to customers. By guiding users through the setup process or demonstrating how to use specific features, Context helps ensure customers get the most out of their products.
  7. Feedback Collection: Through user interactions with Context, businesses can gather valuable feedback about their products and services. This feedback can be used to identify areas for improvement and inform future product development efforts.
  8. Self-service Options: By providing customers with access to a wealth of information through Context, businesses empower users to solve their own problems and find answers to their questions independently. This reduces the need for direct assistance and improves overall customer satisfaction.

FAQ

Context is an AI-powered tool designed to enhance product documentation and provide automated tech support. It utilizes artificial intelligence to analyze and respond to user queries based on existing documentation.

Context ingests public documentation from various sources such as websites, PDFs, and YouTube videos. When users ask questions, the AI analyzes the content of these documents and provides relevant answers.

Query credits represent the number of user queries that can be processed within a billing period. Each subscription plan includes a certain number of query credits per month.

Syncs refer to the process of updating and synchronizing the content within Context. Each subscription plan includes a set number of syncs per month, allowing businesses to keep their documentation up-to-date.

The number of documents you can store depends on your chosen subscription plan. Context offers plans with varying levels of document storage capacity, ranging from 500 to 2,500 documents.

Yes, Context can be easily integrated with various platforms including websites, apps, Slack, and Discord. This ensures seamless support for customers across different channels.

Yes, each subscription plan includes a limit on the number of query credits per month. However, businesses can upgrade to a higher plan if they require more query credits to meet their needs.

Context automates responses to frequently asked questions, providing instant support to customers. By analyzing user queries, it also helps businesses identify areas for improvement in their documentation and product offerings.

Pricing & Discounts

Base Plan ($19 per month)

  • 250 query credits per month
  • Maximum of 500 documents
  • 5 syncs per month

Growth Plan ($39 per month)

  • 500 query credits per month
  • Maximum of 1,000 documents
  • 10 syncs per month

Pro Plan ($99 per month)

  • 2,000 query credits per month
  • Maximum of 2,500 documents
  • 25 syncs per month
Alina  Chernomorets

Published by: Alina Chernomorets

08 January 2024, 12:00AM

Join our newsletter

Stay in the know on the latest alpha, news and product updates.