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Tiledesk

Tiledesk

Unleash Conversational Power: Tiledesk, Where Chatbots and Live Chat Unite!

Tiledesk revolutionizes customer engagement with live chat and chatbots, enhancing support, lead generation, and sales conversion.
#23 in "Customer support
Price: Free + Paid

Desktop, Mobile

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Overview
Use cases
FAQ
Pricing & Discounts
UX/UI review
Team
Founder Interview
Funding

Overview

Tiledesk serves as a comprehensive platform for businesses to engage with their customers across various channels effortlessly. It offers a suite of tools aimed at enhancing customer interactions and streamlining communication processes.

At its core, Tiledesk provides a live chat widget for websites, allowing visitors to initiate conversations with agents in real-time. This feature enables businesses to offer immediate assistance and address customer queries promptly.

Moreover, Tiledesk incorporates a no-code chatbot builder, empowering companies to create customized chatbots for deployment on messaging apps and other platforms. These chatbots can perform various tasks such as qualifying leads, providing instant responses, and seamlessly transferring conversations to live agents when necessary.

One of Tiledesk's notable features is its unified messaging inbox, which consolidates conversations from multiple channels into a single interface. This functionality enables agents to manage interactions efficiently, ensuring a consistent and cohesive customer experience across all touchpoints.

Additionally, Tiledesk offers conversational ticketing capabilities, allowing agents to convert chat conversations into tickets for further follow-up and resolution. This feature enhances accountability and facilitates ongoing communication with customers beyond the initial interaction.

Tiledesk further simplifies the chatbot creation process with pre-made templates tailored for common use cases. These templates expedite bot development while providing flexibility for customization through the platform's chatbot design studio.

Overall, Tiledesk facilitates seamless interactions between businesses and their customers by combining live chat support with AI-powered chatbots. By leveraging these tools, companies can enhance customer satisfaction, generate marketing leads, and foster meaningful connections with their audience across various channels.

Use cases

Here are some use cases for Tiledesk:

  1. Customer Support: Tiledesk can be used by businesses to provide efficient customer support. For example, a company can use the live chat widget on its website to assist customers with product inquiries, troubleshooting, and other issues in real-time. The unified messaging inbox ensures that all customer queries are addressed promptly, improving overall satisfaction.
  2. Lead Generation: Tiledesk helps businesses capture and qualify leads through automated conversations. By deploying chatbots on messaging apps, companies can engage with potential customers, answer their questions, and gather relevant information. The chatbot can then seamlessly transfer qualified leads to live agents for further follow-up and conversion.
  3. E-commerce Assistance: In the e-commerce sector, Tiledesk can enhance the shopping experience for customers. Businesses can use the platform to offer personalized product recommendations, answer FAQs, and provide support during the checkout process. This helps reduce cart abandonment rates and increase sales conversions.
  4. Appointment Scheduling: Tiledesk can streamline appointment scheduling for service-based businesses. Chatbots can interact with customers to book appointments, reschedule, or cancel them as needed. The conversational ticketing feature ensures that all appointment requests are properly recorded and managed by the relevant staff.
  5. Feedback Collection: Tiledesk enables businesses to gather feedback from customers through automated surveys and polls. Chatbots can engage with customers post-purchase or post-service to solicit feedback on their experience. This valuable data can be used to identify areas for improvement and enhance overall customer satisfaction.
  6. Event Registration: Organizations hosting events can use Tiledesk to facilitate registration and provide event-related information to attendees. Chatbots can guide users through the registration process, answer event-related questions, and send reminders and updates leading up to the event date.
  7. Internal Communication: Tiledesk can also be used for internal communication within organizations. Companies can deploy chatbots to automate HR-related inquiries, IT support requests, and other internal processes. This helps streamline operations and improve employee productivity.

Overall, Tiledesk offers versatile solutions for businesses looking to leverage AI-powered tools to enhance customer engagement, streamline processes, and drive growth.

FAQ

Tiledesk is an all-in-one customer engagement platform that helps businesses communicate with customers across multiple channels, such as website live chat and messaging apps, using live agents and chatbots.

Tiledesk offers features like live chat widgets for websites, a no-code chatbot builder, unified messaging inboxes, conversational ticketing, chatbot templates, and integrations with messaging channels.

Tiledesk allows businesses to add a live chat widget to their website for visitors to chat with agents. They can also build chatbots using the no-code bot builder and deploy them on messaging apps. The unified inbox enables agents to manage conversations from all channels effectively.

Tiledesk offers various subscription plans, including a free forever plan (Sandbox) and paid plans such as Basic and Premium. Pricing varies based on the features and resources included in each plan.

Andrea Sponziello and Michele Pomposo are the co-founders of Tiledesk. They lead the team and drive the development and success of the platform.

Tiledesk has secured funding from investors including Invitalia and The Techshop. The latest deal type was an Early Stage VC investment.

Yes, Tiledesk offers a custom plan option for businesses with specific requirements. Pricing for custom plans is available upon request, allowing businesses to tailor their subscription to fit their unique needs and budget.

Pricing & Discounts

Sandbox (Free Forever)

  • 1 Seat included
  • 200 Conversations included per month
  • 2 Chatbots
  • 50 Contents for Knowledge Base
  • 10,000 AI Tokens

Basic (€15 per month)

  • 1 Seat included
  • 800 Conversations included per month
  • 5 Chatbots
  • 150 Contents for Knowledge Base
  • 50,000 AI Tokens

Premium (€100 per month)

  • 2 Seats included
  • 3,000 Conversations included per month
  • 20 Chatbots
  • 300 Contents for Knowledge Base
  • 250,000 AI Tokens

Custom (price upon request)

Team

The team behind Tiledesk is led by Andrea Sponziello and Michele Pomposo, who are the co-founders of the company. They bring their expertise and vision to drive the development and success of the platform.

As co-founders, Andrea Sponziello and Michele Pomposo play key roles in shaping Tiledesk's direction and strategy. With their combined experience and passion for customer engagement solutions, they strive to create innovative tools that empower businesses to better connect with their customers.

Their leadership ensures that Tiledesk continues to evolve and meet the evolving needs of businesses in today's digital landscape. Together with their team, Andrea Sponziello and Michele Pomposo are dedicated to delivering exceptional value and service to Tiledesk users worldwide.

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Andrea Sponziello

Co-founder

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Michele Pomposo

Co-founder

Funding

Tiledesk has secured funding from two investors: Invitalia and The Techshop. The latest deal type was an Early Stage VC investment.

This funding demonstrates confidence in Tiledesk's potential and validates its vision for revolutionizing customer engagement. With the support of these investors, Tiledesk can continue to innovate and expand its offerings, ensuring that businesses have access to cutting-edge tools for enhancing customer interactions.

The investment from Invitalia and The Techshop provides Tiledesk with the resources needed to accelerate growth, scale operations, and further establish its presence in the market. It also highlights the market's recognition of Tiledesk's value proposition and the team's ability to execute its strategic vision.

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